Terms of Service

Last updated: 08 May 2026

1. General

By purchasing from the BlockCore Store, you agree to these Terms. BlockCore

is an independent Minecraft server and is not affiliated with Mojang Studios,

Microsoft, or Minecraft.

2. Digital Products

All items sold are virtual goods delivered in-game (ranks, coins, etc.).

They have no real-world monetary value and cannot be

exchanged for cash, transferred between accounts, or resold.

3. Merchant of Record

This webstore and its checkout process are operated by Tebex Limited, who

act as the Merchant of Record. Tebex Limited handles product fulfilment,

billing, payment processing, and refund evaluation. For payment-related

issues, please contact Tebex support directly via the checkout page.

4. Delivery

Items are delivered automatically to the in-game username you provide at

checkout, immediately after successful payment.

5. Right of Withdrawal — Digital Content

By purchasing, you expressly request immediate delivery of digital content

to your in-game account, and you acknowledge that you lose your statutory

14-day right of withdrawal once delivery begins, in accordance with

Article 16(m) of EU Directive 2011/83/EU.

You confirm this consent by completing the checkout process.

6. Refund Policy

Refund requests are evaluated case-by-case by Tebex Limited as the Merchant

of Record. BlockCore does not directly process refunds.

Refunds are typically denied in the following situations:

• Personal dissatisfaction with a delivered item

• Server economy resets or balance adjustments announced in advance

• Item modifications or removals applied equally to all players

• Account suspensions resulting from rule violations

• Items delivered to a username the customer entered incorrectly

Refunds remain available in mandatory cases under EU law, including but

not limited to: non-delivery, technical failure on our side preventing

delivery, unauthorised payments, and other circumstances required by

applicable consumer protection law.

7. Account Responsibility

You are responsible for entering the correct Minecraft username at checkout.

Items delivered to a username entered incorrectly by the customer cannot be

re-issued, as our delivery obligation has been fulfilled in good faith.

8. Server Rules & Suspensions

Purchases do not exempt you from server rules. Account suspensions or bans

resulting from rule violations (cheating, harassment, griefing, exploiting,

etc.) do not entitle you to a refund of any associated purchases. Suspended

accounts retain their purchases and regain access if the suspension ends.

9. Chargebacks & Payment Disputes

We strongly recommend contacting Tebex support before opening a chargeback

or payment dispute. Most issues can be resolved directly without involving

your bank.

If a chargeback is opened and ruled in our favour, the associated account

may be banned from future purchases on the BlockCore Store. Filing

fraudulent chargebacks (claiming a transaction was unauthorised when it

was made by you) is illegal in most jurisdictions and may be reported to

the relevant authorities.

10. Changes to Products & Service

BlockCore reserves the right to modify pricing, perks, package contents,

or remove items from sale. Such changes apply prospectively (to future

purchases) and do not affect already-completed purchases retroactively,

except where changes apply equally to all players (e.g. server-wide

balance changes).

11. Availability

We do not guarantee continuous server uptime or permanent access to any

feature. Reasonable downtime for maintenance does not entitle the customer

to a refund.

12. Changes to These Terms

These Terms may be updated. Material changes will be communicated through

the store or our Discord server. Continued use of the store after changes

take effect constitutes acceptance of the updated Terms.

13. Dispute Resolution

EU consumers have access to the Online Dispute Resolution platform at

https://ec.europa.eu/consumers/odr for resolving disputes with online

merchants.

14. Contact

For server-related issues: contact us via Discord

For payment, billing, or refund inquiries: contact Tebex support via the

checkout page or at https://www.tebex.io/contact

15. Disclaimer

BlockCore is not affiliated with Mojang Studios, Microsoft, or Minecraft.

All payments are handled through Tebex Limited.